Re-Scheduling and Cancellation Policy
Q: Can I make changes to or cancel my rental order?
A: We try our best to accommodate requests to add items to an order up until the day before delivery. Additions are based on availability, so please don’t wait if you know you need something added to your order. Cancellation of reserved items may not result in a future credit/rain check. Please contact us as soon as possible with changes and or cancellations to your order.
Q: What is your rain and wind policy?
A: If it is raining (severely), we will not set up inflatables/tents. If it is too windy we will not set up an inflatable or tent. If weather conditions change after setup, no refunds will be granted. Unfortunately, we cannot predict or control the weather, but we wish we could! See more in detail below.
Q: What is your cancellation policy?
A: To reschedule or cancel your reservation for any reason, we require you give us advance notice well before your event day. If the customer cannot get a hold of the company, or has called after business hours, it is still the customer’s responsibility to leave a message in the company’s messaging system about cancelling their reservation AND sending an email to firstname.lastname@example.org regarding the cancellation. We require all cancellations to be submitted in writing and must include the Order#, Name the Order is under and Date of the event. Customer may also opt to reply to us from the receipt which was sent when the order was first placed- (We prefer this method)
Base Cancellation Policy Applies to ALL orders: All customers are required to pay a deposit (based on the order total) to hold a party date. All deposits are NON-REFUNDABLE. Deposit will be held for future customer use as a “rain check” as long as the cancellation is made prior to any penalty stage. Rain check is non-transferable and must be used within 6 months from the date of cancellation. Any amounts paid over and above the required deposit are non-refundable as well. Cancellation of reserved items will not result in a refund.
Any remaining amount paid will be held for (6) months as a “Rain Check or Store Credit” to be applied toward a future reservation; it is otherwise forfeited, NO EXCEPTIONS. Convenience Fees are non-refundable and will not be redeemable as a future credit. Insurance Certificate fees are non-refundable and will not be redeemable as a future credit. Any Travel/Delivery fees are non-refundable- however, they will apply as future credit for 6 months. A credit for travel/delivery fees WILL NOT apply to any order that is cancelled on the day of delivery.
In cases where the customer books equipment that requires FULL payment within 1-2 weeks of the event date, the normal required deposit is overridden, making the total order amount due at booking and 100% FINAL, non-refundable.
Cancellation Policy for Inflatables:
To reschedule or cancel an event, customer must do so at least (2) weeks prior to the event date. Requests made less than (2) weeks out are subject to a 30% restock fee. Requests made within 48hrs (1-2 days) are subject to a 50% restock fee. Cancellations on the day of require full payment.
Cancellation Policy for None Inflatable Rental Items to also include Fun Food Machines, Carnival/Party Games, Table Linens, Wedding & Event Items, Party Equipment & Supplies, Tables, Chairs, Tents, etc:
To reschedule, cancel an event, or reduce quantities, customer must do so at least 30 days from the event date. Less than 30 days but more than 2 weeks out, the item(s) will be subject to a 30% restock fee. Once at or within 2 weeks of the event date, the rental total is 100% non-refundable.
THERE WILL BE NO REFUNDS DUE TO WEATHER. Only the possibility of a raincheck/credit if applicable.
Orlando Fun Party Rentals reserves the right to cancel or postpone a party based on weather forecast. Any party on a date meeting the following forecast conditions may be postponed or cancelled by Orlando Fun Party Rentals or customer:
- Winds or wind gusts at or above 20mph
- Rain or precipitation at or above 50%
- Any other hazardous conditions
All forecast information will be referenced according to the NATIONAL WEATHER SERVICE. We take safety very seriously. If we deem conditions to be hazardous to your guests or our equipment, we will advise you to reschedule or postpone your event.
NON INFLATABLE RENTAL ITEMS ARE NOT CANCELLED DUE TO RAIN. Lessee must have an alternate plan in place for their event.
Inflatables Rental Items ONLY: In cases where the inflatable is being setup outside and it is raining, the customer will have the opportunity to delay until the rain passes or reschedule to another day (based on availability). Once equipment is accepted by and delivered to the customer, customer pays 100% of the rental cost – NO REFUNDS, NO CREDITS, NO RESCHEDULING, NO EXCEPTIONS! Orlando Fun Party Rentals sells time rented – not time used. If your guests only use the equipment for a few minutes due to weather, you pay the full balance regardless.
Once within 1-2 days of the event, if there is a rain forecast of 50% or above, Orlando Fun Party Rentals will allow customer to decide whether or not to reschedule or postpone party. If the rain forecast is below 50%, the normal cancellation policy for inflatables will apply.
Hot or Cold Weather: Orlando Fun Party Rentals will not issue refunds or credits for weather being “too hot” or “too cold” during party. We will advise you based on our years of experience on which equipment works best for certain types of weather, but the final booking decision is the customers’.
Orlando Fun Party Rentals wants everyone to enjoy our rental equipment and come back time after time for their party rental needs. We value safety! All event postponements or cancellations are done in the interest of all party guests. We will work collaboratively with you to figure out a best course of action for all changes to your party.